Understanding and Improving Your Information Technology Infrastructure Management (It Infrastructure Library)

A handbook for business and IT managers who are looking for techniques, methods and approaches to help them clarify how IT is being used, how effective it is, and where improvements will have the most beneficial effects. Focus is placed on key issues in managing the IT infrastructure from the business perspective, and, in business terms, upon the capabilities provided by IT in terms of quality, costs, added value, change, capacity and control. The book looks at improving IT, through appropriate positioning, or deployment, through use of strategies and policies, and through identifying measurement, verification and review criteria. It is the second title to be published in the provisionally three-book BITE sub-series of the ITIL Library.